At ATX Payments, operated by AGC Media Company LLC, we respect your right to control your personal information. This policy explains how to request the deletion of personal data we hold about you, what we delete, what we must retain, and how long the process takes.
This policy applies to personal data collected by ATX Payments through our website, application forms, customer support correspondence, contracts, and any other interaction with our services. It supplements — and should be read alongside — our Privacy Policy.
You have the right to request that we delete personal information we hold about you. This right is available under applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), as well as for any other user who wishes to have their records removed from our active systems.
To request deletion of your personal data, send an email to:
Please include:
To protect your data, we will verify your identity before processing any deletion request. We may ask for additional information that matches what we already hold (such as the email used to sign agreements, your business name, or transaction details). We will not delete data based on an unverified request.
Once your request is verified, we will permanently delete:
Certain data may need to be retained for legal, tax, audit, or regulatory reasons. This may include:
Where retention is required, we will limit access to the retained records and delete them once the legal retention period expires.
We aim to process verified deletion requests within 30 days of receipt. If a request is complex or involves multiple systems, this period may be extended by up to an additional 45 days — we will notify you in writing of any extension and the reason.
ATX Payments uses select third-party providers (such as payment processors, banking partners, and analytics tools) to operate. When you request deletion, we will instruct those providers to delete the data they hold on our behalf, subject to their own retention obligations. Some third-party records (such as payment processor logs) are governed by the provider's own deletion policy and may persist independently.
If we decline a deletion request — for example, because retention is legally required — we will explain the reason in writing. You may appeal by replying to that explanation. If the matter remains unresolved, you may also contact the appropriate state regulator (for example, the California Privacy Protection Agency for California residents).
For any data deletion request or related questions: